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Simon Shuttleworth is the MD of Peak Collections, an asset recovery company that works on behalf of banks and finance companies. Although they already a quality management system in place, they wanted the ISO 9001 badge.
“It’s not a common certification within our industry and we thought it would demonstrate good practice to our clients,” said Simon. “I found ISO in a Box on the web – I also found lots of spurious ones as well. But ISO in a Box looked reasonably priced and had the all important UKAS certification.”
With a lot of pressure on his time, Simon’s first thought was to go for the full system build but with a degree of scepticism, decided to attend one of the assisted build workshops – “I thought I’d give it a couple of hours to see how it went” he said.
“I ended up staying the whole day. I had expected a lot of red tape and bureaucracy but it was very straightforward, interesting and enjoyable. I took what I learned from the workshop and together with colleagues, we streamlined and improved our existing processes.
The Equas consultant then came in for a day and was extremely helpful. I was surprised how quickly he got to grips with our systems because it’s not what I’d call a ‘routine’ business. By the end of the day, it was finished and he carried out the internal audit there and then. He then arranged the external UKAS audit and we sailed through it.
When I first looked at the ISO in a Box website, it did say that certification could be achieved in as little as three months and gave examples. I thought that would be the exception rather than the rule but to be fair, they were absolutely right. I would recommend ISO in a Box to other businesses without any shadow of a doubt.”
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